Support

Frequently asked questions and contact information.

FAQ

How do I cancel my subscription?

Open Settings > Apple ID > Subscriptions. Find Mortis and tap Cancel Subscription.

The app is not connecting to my Apple Watch.

Make sure Health permissions are enabled. Go to iPhone Settings > Privacy > Health > Mortis and enable all permissions.

How does the voice intake work?

Tap the microphone and speak naturally for 30 seconds. Tell us how you are feeling, what you want from this session, anything on your mind. The app analyzes your words to recommend the right frequency.

What is HRV?

Heart Rate Variability is the variation in time between heartbeats. Higher HRV generally indicates better recovery and nervous system balance. Mortis tracks your HRV before and after each session so you can see if it worked.

Is this a medical app?

No. Mortis is a wellness tool for relaxation, focus, and sleep. It is not a medical device and is not intended to diagnose or treat any condition. Always consult a healthcare provider for medical decisions.

How do I get a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com.


Contact

Not finding what you need? Send us an email and we will get back to you.

Email support

support@getmortis.com

We aim to respond within one business day.